Terms of Service

By creating an Expected workspace, accepting a workspace invitation, opening a secure visit page, or otherwise using Expected, you agree to these Terms. If you use Expected for a company, you represent that you have authority to bind that company. If you do not agree, do not use the service.

Expected is software that helps service companies coordinate visits, show customers who is assigned, share progress and proof of service, communicate, and support payment. Expected is not the company performing the home or field service, does not employ the provider’s technicians, and is not a party to the service agreement between a customer and a service company.

Expected may offer an optional public company directory. A company appears with a “Safety checks reviewed” status only after an Expected operator records the outcome meets_current_listing_requirements for a manual review covering business identity, license and insurance records applicable to the listed services, technician identity, and technician background-check status. That outcome means the listed checks met Expected’s then-current listing requirements on the dated review for the company and technician roster then on file. The status expires no later than one year after review and is removed when the technician roster or other reviewed information changes until a new review is completed.

A directory status, profile, assignment, or secure link is not a certification, clearance, endorsement, warranty of workmanship, or guarantee of conduct or safety. Expected does not continuously monitor a listed company or technician, and listing requirements may change. Customers should direct questions about the technician, appointment, scope, price, credentials, and work to the service company named on the visit page.

You must provide accurate information, keep authentication links and sessions confidential, and use only the organization and visits you are authorized to access. Company administrators control their team’s roles and field access. Tell the company and Expected promptly if you believe an account, invitation, secure link, or verification method has been compromised.

Each service company is responsible for its services, personnel, customer relationship, statements, scheduling, pricing, taxes, refunds, disputes, regulatory obligations, and compliance with employment, licensing, insurance, consumer-protection, privacy, and messaging laws. The company must have lawful authority to enter customer, property, technician, and visit information and must obtain and preserve any consent required for visit-related SMS.

Participation in the public directory is optional and does not delay or restrict workspace access. A company that requests a listing must keep its public profile, licenses, insurance, technician identities, roster, and review information current; report material changes promptly; and complete re-review before an expired or invalidated status can be displayed again.

The company is responsible for its employment decisions and for ensuring that any background report it obtains, supplies, or relies on is handled lawfully. This includes applicable disclosure, written authorization, pre-adverse-action, adverse-action, nondiscrimination, recordkeeping, disposal, and state or local requirements. The company must keep homeowner-facing information accurate, use appropriate public technician names and photos, and respond to customer support and safety concerns.

A secure visit link is intended for the customer and authorized household members. Do not publish or forward it. Expected may rotate, revoke, or expire links and may require phone verification before displaying messages, work evidence, payment information, receipts, or support actions. If a link was sent to you in error, do not use it and notify the service company.

Visit pages are informational coordination tools. For emergencies, threats, suspected crime, gas leaks, fire, medical events, or other urgent hazards, contact emergency services or the appropriate local authority rather than relying on Expected.

Expected supports recurring transactional messages about scheduled service visits, such as secure links, arrival updates, schedule changes, completion notices, and support updates. Consent is not a condition of purchasing services. Message frequency varies with visit activity, and message and data rates may apply. Reply STOP to opt out, START to remove a carrier-level block where supported, or HELP for help. After START, each service company must still record fresh SMS consent before its Expected messages resume. You may also contact support@expected.link. Carriers are not liable for delayed or undelivered messages. An SMS opt-out does not cancel an appointment or prevent the service company from contacting you through a lawful alternative channel. See the Privacy Notice for how mobile information and consent records are handled.

Payment services are provided through Stripe and may be subject to Stripe’s terms. The service company is responsible for service pricing and its refund, dispute, tax, and fulfillment obligations. Expected may display payment state reported by Stripe but does not treat a browser redirect as proof of payment. Tips are optional and are never preselected.

For service payments collected through Expected, the service company is the merchant of record and the homeowner pays the displayed service price without an additional Expected surcharge. Expected deducts a platform fee equal to 1% of the service charge from the company’s proceeds. The fee is calculated in the currency’s smallest unit by multiplying the service charge by 100 basis points and rounding to the nearest whole minor unit, with a positive half-unit tie rounded up; the fee will always be less than the charge. Stripe processing fees are separate and are also paid by the service company. Expected does not deduct its 1% platform fee from optional technician tips.

When a service payment is refunded through Expected, Expected instructs Stripe to return the related application fee: a full service refund returns the full Expected fee, while a partial service refund returns a proportional part of that fee. Stripe’s records and the company’s full Stripe Dashboard remain authoritative for processing fees, refunds, balances, and final payout amounts.

You retain rights in content you submit and grant Expected the limited rights needed to host, process, display, transmit, secure, and back up that content to operate the service. You represent that you have the rights and permissions necessary to submit it.

You may not use Expected to break the law; impersonate someone; mislead a customer about identity, screening, credentials, insurance, review status, or safety; display or imply a current review after it expires or is revoked; harass or discriminate; upload malware or unlawful content; probe or bypass security; scrape or resell the service; access another organization’s information; interfere with messaging consent; or use visit information for unrelated marketing.

We may improve, change, suspend, or discontinue parts of Expected. We may restrict access when reasonably necessary to protect users, investigate misuse, comply with law, address nonpayment, or preserve platform integrity. Service companies remain responsible for maintaining practical alternatives for urgent dispatch, customer communication, records, and payment operations.

To the fullest extent permitted by law, Expected is provided “as is” and “as available.” We disclaim implied warranties of merchantability, fitness for a particular purpose, title, and noninfringement. We do not guarantee uninterrupted operation, message delivery, payment approval, the continued accuracy or completeness of reviewed or company-submitted information, technician conduct, service quality, safety, or any particular outcome.

To the fullest extent permitted by law, Expected and its affiliates will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenues, data, goodwill, or business interruption. Expected’s aggregate liability arising from the service will not exceed the amount the applicable company paid Expected for the service during the 12 months before the event giving rise to the claim, or $100 if no amount was paid. Some jurisdictions do not allow certain exclusions or limits, so those provisions may not apply to you.

We may update these Terms by posting a revised version and date. Material changes may receive additional notice where required. Continued use after the effective date of revised Terms constitutes acceptance to the extent permitted by law. Questions about these Terms may be sent to legal@expected.link.